1. How to choose the size?

we have different sizes such as large petite average, please please check guide about size, measure your head ,then choose the right size according to your measurements. for more questions, please feel free to email us.

2. How to check order status?

Don’t worry, we’ll keep you up to date. As soon as you place order, we’ll send you an confirmation email detailing what you ordered. 

 sign into your account to see the status of your order anytime.

or email to [email protected], our customer service will check the real-time order status for you.

3. I suddenly want to cancel the order, can I?

If you really have a special circumstances need to cancel the order, please contact us by Email timely!.. We will calculate the cancellation time according to the time of the email is received.

1. Cancel order within 12 hours: email us with your order number, we will help you cancel order and charge you 7% fee only.

2. Cancel order after 12 hours:  40% of the total will be charged

3. Once the item has been shipped out, the order can't be cancelled, please receive the order first, then return it for a refund if you really do not want it.

4. Is there a problem with the product that can be returned?

Yes. please be sure to contact us within 7 days of receiving the goods, we will solve it for you.

5. Can the goods be shipped to my country?

Yes, we support global transportation. for more questions, please feel free to email us to [email protected]

6. How to pay?

We currently accept payments via PayPal which is the most popular and safe payment method.

7. Can i place a wholesale order on sheshair.com?

You sure can! If you have a store and would like to inquire about starting a wholesale account with us, please email us, we’re excited to work with you!

8. Can i change my delivery address, colour or size? 

Yes, you can change the shipping address, colour or size before shipping, you just need to email us the right one you need. please pay attention Once the goods you ordered have been dispatched, the address, colour or size cannot be changed.

9. Do you accept return?

We accept Returns And Exchanges, for more informations please check our return policy.

10. Do you offer coupon code？ if so, how to use it?

Yes. pleaes check the coupon details as following:

order amount                     coupon code                        discount     

> $20                                       wig5                                   $5    

> $70                                       SH7                                    $7

> $150                                     SH20                                  $20

> $300                                     SH30                                  $30

> $500                                     wig50                                 $50

Simply enter your promotion code in the discount field during checkout, click “Apply”, then the discount will be applied to your order.

11.  please kindly note:

a. We may cancel or modify a promotion, discount, or coupon at any time.
b. Discounts cannot be combined with other promotions, coupons, or giveaways.
c. Giveaway items have no cash value and are not available for exchange or return.
d. Discounts cannot be applied to previous orders.

12. Can't find your answer here?   

Please feel free to email us to [email protected]