Return And Refund Policy

Thank you so much for choosing wigs at sheshair.com!

Your satisfaction is our pursuits. We pour our hearts into creating a wig you’ll absolutely love. Your feedback helps us to constantly improve and update our products. we do hope to make it as easy as possible to find the best wig for you. We provide you all kinds of quality wigs and hair pieces, process your order and parcel rapidly, answer any questions you have promptly and properly. Hope you enjoy excellent shopping experience. 

Cancellation

If you really have a special circumstances need to cancel the order, please contact us by Email timely!.. We will calculate the cancellation time according to the time of the email is received.

1.  Cancel order within 12 hours: email us with your order number, we will help you cancel order and charge you 7% fee only.

2.  Cancel order after 12 hours:  40% of the total will be charged

3.  Once the item has been shipped out, the order can't be cancelled, please receive the order first, then return it for a refund if you really do not want it. 

please refer to our cancellation policy once you do not want the order and email us as soon as possible.

Change size/color/address in order

we can change it for you freely before shipping, but if shipped out, then we are sorry that we can not change it for you. so please email us as soon as possible if need changes.

Return

1. We are sorry that you are not satisfied with purchase, please email us first within 7 business days from receipt of products, discuss the problem of items via photos. Return without permission is not acceptable as we may not receive your return goods, then we will not refund.

(please contact our customer service department to ask for the right returning address, the address on you parcel is not our returning address and all wrong or missed returning will be your responsibility)

2. The original shipping charges are non-refundable

 3. Items should be in no used state, no changes. Items that have been coloured or washed are non-returnable

 4. All return shipping costs including tax if have will be the customer's responsibility

5. We are not responsible for lost or damaged packages

6. We may charge you a little handling fee when return items 

7. Please allow 5-7 business days from our receipt of the returned goods for a refund to be processed, the refund will be provided to the original method of payment after we have received, inspected and confirmed return goods.

Exchange

For all exchanges, please email us first within 7 business days from receipt of products, the customer service dedartment will help you exchange.

Any balance remaining after exchange will be refunded to you

All exchanges should be on new, unused items only. Damage has caused by customer will be customer's responsibility.

New item will be shipped out after the original item is received.

(please contact our customer service department to ask for the right returning address, the address on you parcel is not our returning address and all wrong or missed returning will be your

responsibility)

Please kindly note

You need to ensure all goods returned are new, unused, unstained and undamaged, the original tags must be attached if have

All returns and exchanges shall be made within 30 business days after the package delivered.

Any delivery shipping charges are non-refundable.

In this case we do not accept return/exchange

a. if it is your operation that causes the damage of the items/color/size,which result in product unserviceable

b. Products showing excessive wear and tear, or at the end of their intended lifespan.

c. Items damaged by misuse, alterations, improper care or accidents.

d. Instances of abuse of the sheshair Return Policy.

For more help, please contact with our customer service department:

E-mail: [email protected]

Tel: +86 0551-62655510 (English support, Customer service: From Monday to Friday from 10:00 am to 5:00 pm Hong Kong time is valid. Except statutory holidays.)